A computer glitch has meant that thousands of savers who have their pensions with Scottish Widows, saw their money placed in the wrong investments this month. 
The technical error could see the pension giants having to pay out millions of pounds in compensation to its customers to rectify the mistake. The glitch could potentially leave pension savers overexposed to equities during a time of heavy stock market losses.
A spokesperson from Scottish Widows said that it was ‘too early’ to say exactly how many clients had been affected by the error, although estimates have the figure at up to 10,000. The majority of the customers affected are within a decade of retiring and drawing their pensions.
The mistake was brought to the public eye via a leaked email which had been seen by the finance industry magazine ‘Money Marketing’. The email talked of a ‘plan in place to rectify’ any damage that had been done.
A small percentage of the 2.5 million customers who save with Scottish Widows currently take advantage of their top of the range ‘life-styling’ pension option. This scheme allows their investments to be rebalanced every quarter as per their wishes and opinions on the latest financial risks.
However, this computer error has come at a time where stock markets have been failing and the system has simply stopped making the right fund choices for its customers. Anyone who had been investing heavily in equities will have undergone major losses.
This has led to Scottish Widow having to pay out compensation. The company, who are owned by Lloyds Banking Group, has said that “no customer will be in a worse position” once they have received compensation for the breakdown in the system.
The company has issued a statement saying: “Scottish Widows has identified a system error affecting some customers who have bespoke life-styling rebalancing as part of their pension.
“We are working, as a matter of urgency, to identify the customers affected and put in place the appropriate remediation. Customers affected will not suffer any loss as a result of this error.”
Scottish Widows has promised to treat the matter with the utmost urgency but readily admits that it could take some time to fully fix.



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